Terms & Conditions
These Terms and Conditions govern your use of the First Call Heating & Cooling website and HVAC services. By using our website or requesting service, you agree to these terms. Please read them carefully before scheduling service or submitting information through our website.
Services Provided
First Call Heating & Cooling provides residential HVAC services including air conditioning repair, air conditioning installation, heating repair, heating installation, and routine maintenance. Service availability, scheduling, and pricing may vary depending on the specific work required, equipment type, and property location.
All services are performed by trained technicians. Specific service outcomes, timelines, and pricing are discussed with the customer before work begins.
Service Area
Our primary service area includes communities within a 40-mile radius of Charleston, SC, including Charleston, North Charleston, Mount Pleasant, Summerville, James Island, Goose Creek, Hanahan, West Ashley, and surrounding areas. Service availability outside this area is subject to scheduling and travel considerations.
Estimates and Pricing
First Call Heating & Cooling offers free estimates for HVAC services. Estimates are based on the information available at the time of assessment and may change if additional work or parts are needed once the job begins.
Any changes to the estimated cost will be communicated to the customer before proceeding with additional work. Final pricing is confirmed before work is completed.
Scheduling and Appointments
Appointments are scheduled based on availability. We strive to provide same-day service for urgent needs when possible. Scheduled appointment windows are approximate and may be affected by the length of prior service calls.
If you need to cancel or reschedule an appointment, please contact us as soon as possible so we can accommodate other customers.
Payment
Payment is due upon completion of service unless other arrangements have been made in advance. Financing options may be available for qualifying installations and replacements. Please ask about financing when scheduling your service.
Warranties and Guarantees
Equipment warranties are provided by the equipment manufacturer. Warranty terms, coverage, and duration vary by manufacturer and product. First Call Heating & Cooling can assist with warranty claims for equipment we have installed.
Our workmanship is backed by our commitment to quality service. If you are not satisfied with our work, please contact us so we can address the issue.
Website Use
The content on this website is provided for general informational purposes about our HVAC services. While we strive to keep information accurate and up to date, we do not guarantee that all information on the website is complete, current, or error-free.
You may not use this website for any unlawful purpose or in a way that could damage, disable, or impair the website's functionality.
Limitation of Liability
First Call Heating & Cooling is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services, to the extent permitted by applicable law. Our liability for any claim related to our services is limited to the amount paid for the specific service in question.
Changes to These Terms
We may update these Terms and Conditions from time to time. Changes will be posted on this page. Your continued use of our website or services after changes are posted constitutes acceptance of the updated terms.
Contact
For questions about these terms, contact us at [email protected] or call (843) 642-0881.
First Call Heating & Cooling
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