Privacy Policy
First Call Heating & Cooling (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, and share information when you interact with our website and HVAC services.
Information We Collect
We may collect the following types of personal information when you interact with us:
- Contact information — name, phone number, email address, and service address, provided when you call us, submit a form, or request an estimate.
- Service details — information about your HVAC system, the service you need, your property type, and scheduling preferences.
- Website usage data — pages visited, time spent on pages, browser type, and device information, collected automatically through standard web technologies.
- Communication records — notes from phone calls, emails, or form submissions related to your service requests.
How We Use Your Information
We use the information we collect for the following purposes:
- Responding to service requests and providing estimates
- Scheduling and performing HVAC service appointments
- Communicating with you about your service, including appointment reminders and follow-ups
- Maintaining records of service history for your property
- Improving our website and business operations
- Complying with legal obligations
Information Sharing
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- Equipment manufacturers — for warranty registration and claims on equipment we install.
- Service providers — with companies that help us operate our business (such as scheduling or payment processing), who are required to keep your information confidential.
- Legal requirements — when required by law, court order, or government regulation.
Cookies and Website Technologies
Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide our services, maintain service records, comply with legal obligations, and resolve disputes. Service records may be retained to support future warranty claims and service history.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us using the information below. We will respond to your request within a reasonable timeframe. Please note that we may need to retain certain information for legal or business purposes.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
Contact
If you have questions about this Privacy Policy or how we handle your information, please contact us at [email protected] or call (843) 642-0881.
First Call Heating & Cooling
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